ALL SALES ARE FINAL

• We are more than happy to exchange an item in the unlikely event that you receive it damaged.
• Exchanges for damaged items can be done within 7 days after delivery.
• Please contact us via email at Connect@TheCarbonCulture.com
• We reserve the right to refuse any exchange if we believe the item purchased was intentionally damaged or misused.
• ALL SPECIAL ORDER/PERSONALIZED items are final sales and will not be refunded once an order has been placed.
• We are not responsible for return shipping charges and the original shipping charges are non-refundable.