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- We are more than happy to exchange an item in the unlikely event that you receive it damaged.
- Exchanges for damaged items can be done within 7 days after delivery.
- Please contact us via email at Connect@TheCarbonCulture.com
- We reserve the right to refuse any exchange if we believe the item purchased was intentionally damaged or misused.
- ALL SPECIAL ORDER/PERSONALIZED items are final sales and will not be refunded once an order has been placed.
- We are not responsible for return shipping charges and the original shipping charges are non-refundable.